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by Claire Moreau

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Hello — I’m Claire Moreau, founder and chief editor of Customer Carenumber Co. I’m passionate about helping service teams build smarter, more human digital customer care by combining data-driven insights with practical tools and clear...

Latest Posts

Exact data schema to collect across channels to attribute deflection lift to knowledge base updates
Jan 06
Step-by-step guide to build a 3-tier proactive outreach workflow that cuts reopen rates
Jan 06
real-world template to calculate the lifetime value impact of improving first response time by X%
Dec 02
stepwise guide to implement sentiment analysis in your ticketing system and act on the results
Dec 02
how to run a vendor trial for an AI assistant: objectives, scoring rubric and red flags to watch
Dec 02

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