Customer Carenumber Co / Omnichannel Support
I’ve evaluated dozens of chat and messaging platforms while helping support teams scale omnichannel programs across Europe. When you’re operating in the mid-market — not a tiny startup but not a global enterprise either — the choice between Zendesk, Intercom, and Freshdesk often comes down...
Read more...
I’m often asked how teams can reliably route conversations and preserve context across channels without hoarding personal data. After ten years working with support stacks and analytics, I’ve built and audited several identity approaches that strike a balance between usability and risk. In this...
Read more...
Moving a support organisation from an email-first mindset to true omnichannel operations is one of the highest-leverage changes a team can make. I’ve led and advised several migrations like this, and what consistently separates successful programs from stalled projects is a clear, pragmatic...
Read more...