Claire Moreau
About the Author of the Site
Hello — I’m Claire Moreau, founder and chief editor of Customer Carenumber Co. I’m passionate about helping service teams build smarter, more human digital customer care by combining data-driven insights with practical tools and clear strategy. I write, research, and create resources that help modern support organizations improve CX, streamline operations, and boost customer engagement.
For over a decade I’ve worked at the intersection of customer experience, support technology, and analytics. My background spans roles in customer support management, product operations, and CX analytics at SaaS companies and customer-centric enterprises in the UK and Europe. That hands-on experience informs every article, guide, and toolkit I publish here — from choosing the right omnichannel platform to designing automated journeys that actually delight customers.
On this blog you’ll find content across six core areas I focus on: CX strategy, support tools, analytics & insights, automation & AI, omnichannel support, and best practices. I aim to translate complex technology and data into actionable steps that your team can implement this week — whether you’re optimizing self-service, evaluating a chatbot vendor, or creating a metrics framework that drives continuous improvement.
My approach is pragmatic and evidence-based. I combine qualitative feedback from real customers with quantitative metrics to identify trends, diagnose friction points, and recommend experiments that move the needle. I prioritize measurable outcomes: lower handle times without losing quality, higher deflection rates with better self-service, and more meaningful engagement across channels.
I hold a degree in Information Systems and certifications in customer experience and data analytics. I regularly contribute expert commentary to industry publications, speak at conferences, and run workshops for teams looking to modernize their support stack or scale CX operations. I’m committed to lifelong learning and frequently test new tooling and methodologies so my recommendations stay current and practical.
If you’re a support leader, product manager, or CX practitioner, you’ll find step-by-step guides, vendor evaluation playbooks, case studies, and quick wins you can apply immediately. I also publish longer strategic pieces for executives planning digital transformation of customer service functions.
I love hearing from readers — whether it’s feedback on an article, topic requests, or collaboration ideas. You can reach me via the contact form on this site or connect on LinkedIn (Claire Moreau). I’m available for consulting, keynote talks, and hands-on workshops to help teams build smarter, more efficient customer care.